With the growing importance of compliance and eDiscovery issues for many companies, it might be time to consider deploying a records management system. Chances are that your company already uses some kind of document management system. The question is, will your document management system also support records management?
At the core of this question is what is the differences between document management and records management. Let's examine six differences.
1. Documents v Records
What are documents?
Documents consist of information or data that can be structured or unstructured and accessed by people in an organization.
What are records?
Records provide evidence of the activities of a given organization’s functioning and policies. Records often have strict compliance requirements regarding their retention, access and destruction, and generally have to be kept unchanged. There are often very stiff penalties for not doing so.
By some estimates, and depending on the company, 90% or more of all documents are records (meaning a portion of them are not!). Conversely, all records are documents.
2. DMS v RMS
Document Management Software (DMS)
Document management software was developed to make it easier for users with a shared purpose, usually within an enterprise, to access and manage documents. Another important ability is that it also allows them collaborate on those documents.
Common access to the documents is enabled by existence of a library and/or a repository within the system.
Records Management Software (RMS)
RMS software is more concerned with identifying, storing, maintaining and managing data that is used to describe events in an organization’s work cycle that are related to statutory, regulatory, fiscal or operational activities within the organization.
Unlike document management systems, record management repositories are generally focused on keeping only what is necessary for a specified length of time.
3. Storage
One of the critical differences between document and records management relates to the reason and approach each takes to storing documents.
Document Management And Storage
The principal reason for storing the documents in a document management system is so users who need to access the information stored in those documents can do so quickly and easily.
In general, these generalized electronic document repositories provide for the checking-in and out of documents that can be revised and unlocked for future revision, with version tracking and histories.
Records Management And Storage
Records management requires that records be kept in their original format in case they are needed for compliance or legal reasons.
Good records management needs to place records in their proper context so that generally they are kept in series, or in indexes determined not by internal, enterprise-dictated rules, but by external rules.
In fact, record keeping has become such an issue that in addition to on-site records storage, many organizations operate an off-site records center too.
4. Automated processes
While all companies in the regulatory or compliance zone have to spend a lot of time ensuring that their records and document management do exactly what they’re supposed to do, many of the processes involved are now automated.
Document Management
Automated processes are one of the elements that make document management attractive to companies whether that means the mass capture of documents and placement of that information in the repository, or its placement in a records management system.
In fact, automated process are a core function of these systems controlling the document’s life cycle, security access controls and other key features like version control and short-term storage.
These processes automate workflows so that the right actions are carried out on the right documents by the right people at the right time.
Records Management
Records management uses automated processes to manage records in a consistent manner no matter what format those records happen to be in.
Electronic record keeping systems must be able to preserve not only the content of those records, but also the context and structure they came from and often for long period of times. The final records should be auditable in their original form long after they have been put in the records repository.
5. Security
There is no getting away from the security and integrity of documents in either system. The difference between the two, though, is that with document management software security is desirable, with records management essential.
Document Management
With document management, security has to be placed in the context of document accessibility for users. Authorized users have to have quick access to information with comprehensive document management security controlling access to the repository.
While all systems will have means of tracking who has been using a document, when it was checked it out and when they put it back in the repository, and any changes that were made to the document — including new versions — the security standards are not necessarily as stringent as those required for keeping records.
Records Management
At the moment, the standard to which records security and records security within records management software is judged is the US Department of Defense 5015.2 regulations.
If a system is compliant with the DoD 5015.2 standard or equivalent it sets the standard for management of records that will be eventually transferred to the U.S. National Archives and Records Administration (NARA).
These include government personnel records, manuals, standards, directives and documents that are scheduled for declassification or redacted items. In Europe, MoReq 2 is the standard applied across the entire EU as a standard.
6. Disposal
Document Management
The disposal of documents in a document management system occurs when the life cycle of the document has been complete and is no longer needed in the business process. While this can mean destruction it can also means turning them into records.
The decision to turn a document into a record depends on the need of the company and whether there are legal requirements to hold onto the documents.
Records Management
The destruction of records is generally regulated by law with strict procedures so that the information contained in them will not be disclosed. Records management software plays a significant role in this by implementing retention and destruction schedules that are compliant with regulations.
However, with public bodies, the records will not be physically destroyed, but converted into a format that is acceptable to U.S. National Archives and Records Administration (NARA), or National Archives of the country you reside in.
Final Thoughts
Document management software was created to make it easier to use store, manage and collaborate on electronic information. Records management software was designed to manage the life cycle of records so that organizations can easily comply with regulations and support the eDiscovery process.
It's very likely that you require both document and records management capabilities within your organization. Depending on your needs, a document management system may be able to support most of your requirements. Understanding the difference between document and records management and the software that supports each, should help you decide your next steps.
Source: - http://www.cmswire.com/cms/document-management/6-ways-document-management-and-records-management-differ-006454.php
Sunday, January 31, 2010
Tuesday, January 26, 2010
Document management is one of the top ten technology priorities for CIOs in 2010 says Gartner
Document management and data storage is one of the top ten technology strategies for CIOs in 2010, says analyst Gartner.
A Gartner survey of 1,600 CIOs around the world reveals the top ten business and technology strategies for the CIO this year, with cloud computing and virtualisation heading the technology priorities.
The analyst says IT budgets will essentially be flat in 2010, increasing by a weighted global average of 1.3%, when compared with 2009 levels when IT budgets declined 8.1%. Gartner said this year CIOs are basically working with the same level of resources as they were in 2005.
“Last year was the most challenging year for CIOs in the corporate and public sectors as they faced multiple budget cuts, delayed spending and increased demand for services with reduced resources,” said Gartner analyst Mark McDonald. “This is set to change in 2010, as the economy turns from recession to recovery and enterprises transition their strategies from cost-cutting efficiency to value-creating productivity.”
McDonald said that while technologies are transitioning from “heavy” owner-operated solutions to “lighter-weight” services (like cloud computing), CIOs are, in turn, transitioning IT beyond merely managing resources to taking responsibility for managing results.
“Transition gives the enterprise and IT the opportunity to reposition themselves and exploit the tough corrective actions taken during the recession,” he said.
Gartner's Top 10 Business and Technology Priorities in 2010
Top 10 Business Priorities Ranking
1. Business process improvement
2. Reducing enterprise costs
3. Increasing the use of information/analytics
4. Improving enterprise workforce effectiveness
5. Attracting and retaining new customers
6. Managing change initiatives
7. Creating new products or services (innovation)
8. Targeting customers and markets more effectively
9. Consolidating business operations
10. Expanding current customer relationships
Top 10 Technology Priorities Ranking
1. Virtualisation
2. Cloud computing
3. Web 2.0
4. Networking, voice and data communications
5. Business Intelligence
6. Mobile technologies
7. Data/document management and storage
8. Service-oriented applications and architecture
9. Security technologies
10. IT Management
Source: - http://www.documentmanagementnews.com/the-news/general-news/41-general-news/330-document-management-is-one-of-the-top-ten-technology-priorities-for-cios-in-2010-says-gartner.html
A Gartner survey of 1,600 CIOs around the world reveals the top ten business and technology strategies for the CIO this year, with cloud computing and virtualisation heading the technology priorities.
The analyst says IT budgets will essentially be flat in 2010, increasing by a weighted global average of 1.3%, when compared with 2009 levels when IT budgets declined 8.1%. Gartner said this year CIOs are basically working with the same level of resources as they were in 2005.
“Last year was the most challenging year for CIOs in the corporate and public sectors as they faced multiple budget cuts, delayed spending and increased demand for services with reduced resources,” said Gartner analyst Mark McDonald. “This is set to change in 2010, as the economy turns from recession to recovery and enterprises transition their strategies from cost-cutting efficiency to value-creating productivity.”
McDonald said that while technologies are transitioning from “heavy” owner-operated solutions to “lighter-weight” services (like cloud computing), CIOs are, in turn, transitioning IT beyond merely managing resources to taking responsibility for managing results.
“Transition gives the enterprise and IT the opportunity to reposition themselves and exploit the tough corrective actions taken during the recession,” he said.
Gartner's Top 10 Business and Technology Priorities in 2010
Top 10 Business Priorities Ranking
1. Business process improvement
2. Reducing enterprise costs
3. Increasing the use of information/analytics
4. Improving enterprise workforce effectiveness
5. Attracting and retaining new customers
6. Managing change initiatives
7. Creating new products or services (innovation)
8. Targeting customers and markets more effectively
9. Consolidating business operations
10. Expanding current customer relationships
Top 10 Technology Priorities Ranking
1. Virtualisation
2. Cloud computing
3. Web 2.0
4. Networking, voice and data communications
5. Business Intelligence
6. Mobile technologies
7. Data/document management and storage
8. Service-oriented applications and architecture
9. Security technologies
10. IT Management
Source: - http://www.documentmanagementnews.com/the-news/general-news/41-general-news/330-document-management-is-one-of-the-top-ten-technology-priorities-for-cios-in-2010-says-gartner.html
Thursday, January 21, 2010
Businesses wasting time looking for documents?
You probably can't read too much into a survey of just 60 "information governance professionals", if only because a majority of Australian businesses are unlikely to employ that kind of specialist.
After all, the most recent figures provided by the Department of Innovation, Industry, Science and Research state that 96 percent of all Australian businesses are small businesses, ie those with fewer than 20 employees.
So a study where only one-third of respondents work in organisations with fewer than 200 employees is hardly representative.
It seems plausible that very small businesses are likely to to a better job of document management, if only because just one or two people are likely to be responsible for storing and using the business documents and therefore can keep track of them relatively easily.
As more people get involved, there are more opportunities for documents to go astray.
Despite my implied criticism, that's actually consistent with the results of a recent survey of information governance professionals conducted for EMC Australia.
The headline finding was that Australian businesses spend more than 20 hours per week on average looking for difficult-to-find records, and that mid-sized organisations spend almost twice this amount of time.
Presumably small businesses probably don't have so much of a problem in the first place as they have fewer documents to manage and fewer people to misplace them, while larger businesses can afford to employ specialist staff and the systems needed to keep things under control.
But Hydrasight, the company that analysed the results [corrected 19/01/10] for EMC, thinks respondents are likely to be underestimating the effort needed to locate difficult-to-find or misplaced records inside their own organisations because they have a narrow view of business records and are confident of their own classification and retrieval capabilities.
Furthermore, John Brand, Research Director at Hydrasight, said "organisations may also be underestimating the potential impact that remote and mobile computing may be having on their information governance policies and practices."
Even though more than 50% of documents are created or saved electronically by the organisations surveyed, only 10% of respondents were very confident that documents related to commitments and obligations made by themselves and their staff were recorded, complete and retrievable.
Source: - http://www.itwire.com/content/view/30548/1151/
After all, the most recent figures provided by the Department of Innovation, Industry, Science and Research state that 96 percent of all Australian businesses are small businesses, ie those with fewer than 20 employees.
So a study where only one-third of respondents work in organisations with fewer than 200 employees is hardly representative.
It seems plausible that very small businesses are likely to to a better job of document management, if only because just one or two people are likely to be responsible for storing and using the business documents and therefore can keep track of them relatively easily.
As more people get involved, there are more opportunities for documents to go astray.
Despite my implied criticism, that's actually consistent with the results of a recent survey of information governance professionals conducted for EMC Australia.
The headline finding was that Australian businesses spend more than 20 hours per week on average looking for difficult-to-find records, and that mid-sized organisations spend almost twice this amount of time.
Presumably small businesses probably don't have so much of a problem in the first place as they have fewer documents to manage and fewer people to misplace them, while larger businesses can afford to employ specialist staff and the systems needed to keep things under control.
But Hydrasight, the company that analysed the results [corrected 19/01/10] for EMC, thinks respondents are likely to be underestimating the effort needed to locate difficult-to-find or misplaced records inside their own organisations because they have a narrow view of business records and are confident of their own classification and retrieval capabilities.
Furthermore, John Brand, Research Director at Hydrasight, said "organisations may also be underestimating the potential impact that remote and mobile computing may be having on their information governance policies and practices."
Even though more than 50% of documents are created or saved electronically by the organisations surveyed, only 10% of respondents were very confident that documents related to commitments and obligations made by themselves and their staff were recorded, complete and retrievable.
Source: - http://www.itwire.com/content/view/30548/1151/
Wednesday, December 16, 2009
Web Content Management, simplifying technology
Web content management system also reckoned as WCMS is basically a software, which is generally applied as a web application for the greater purpose of creating as well as managing HTML content.
Typically a software system WCMS is used in controlling as well as managing a whole range of web material, consisting the varied types of HTML documents, images and other diverse forms of media. Web content management is all about editing, controlling, auditing and above all a timeline management of content. Thanks to the technology, as content creation, controlling content, editing the content and other hundred other essential web maintenance functions are now being easily done with the web content management facility.
Available in almost all shapes and sizes web content management system has simplified the robust technology of web access while making it simpler for the content owners. Mostly, the Web Developers do not write the content for the web pages and instead they put the content in a typical format that is ‘web ready’. With a web content manager, the content owner can actually access the various parts of the site and can publish on their own, directly to the website without the interference of a programmer.
Web content management is all about faster updates. Technology as if simplified, the WCMS offers solution to your entire content updation needs.
Within a system, the content management tool comes with a lot of promise:
Content management tool offers web access to the web page content owners directly without the interference of any programmer.
Faster updates of the web pages and an easy to use interface make web content management tool a choice of the era.
Simplified technology allows the web content owner to publish/edit content on his own without much knowledge of HTML
Web content management tool creates accountability. This further supports the content manager to track back logins and also helps them to make changes in the different pages within the site
The system preserves standardization rules. This is indeed a great aspect of the tool as it bars the content owner from changing or altering some of the content templates, which needs a technical hand for alteration.
Web content management tool has simplified the idea of web access. A great tool to bank upon, the system has to a great extent put an end to your HTML horror. Fret no more if you do not have any knowledge on HTML as web content management tool is there to take care of your entire need, no matter if you are even ignorant about HTML.
Source: - http://www.articlesbase.com/internet-articles/web-content-management-simplifying-technology-1584272.html
Typically a software system WCMS is used in controlling as well as managing a whole range of web material, consisting the varied types of HTML documents, images and other diverse forms of media. Web content management is all about editing, controlling, auditing and above all a timeline management of content. Thanks to the technology, as content creation, controlling content, editing the content and other hundred other essential web maintenance functions are now being easily done with the web content management facility.
Available in almost all shapes and sizes web content management system has simplified the robust technology of web access while making it simpler for the content owners. Mostly, the Web Developers do not write the content for the web pages and instead they put the content in a typical format that is ‘web ready’. With a web content manager, the content owner can actually access the various parts of the site and can publish on their own, directly to the website without the interference of a programmer.
Web content management is all about faster updates. Technology as if simplified, the WCMS offers solution to your entire content updation needs.
Within a system, the content management tool comes with a lot of promise:
Content management tool offers web access to the web page content owners directly without the interference of any programmer.
Faster updates of the web pages and an easy to use interface make web content management tool a choice of the era.
Simplified technology allows the web content owner to publish/edit content on his own without much knowledge of HTML
Web content management tool creates accountability. This further supports the content manager to track back logins and also helps them to make changes in the different pages within the site
The system preserves standardization rules. This is indeed a great aspect of the tool as it bars the content owner from changing or altering some of the content templates, which needs a technical hand for alteration.
Web content management tool has simplified the idea of web access. A great tool to bank upon, the system has to a great extent put an end to your HTML horror. Fret no more if you do not have any knowledge on HTML as web content management tool is there to take care of your entire need, no matter if you are even ignorant about HTML.
Source: - http://www.articlesbase.com/internet-articles/web-content-management-simplifying-technology-1584272.html
Wednesday, December 9, 2009
Independent Research Firm Recognizes Oracle as a Leader in Enterprise Content Management
News Facts
* Oracle has been named a Leader in the November 2009 report, "The Forrester Wave: Enterprise Content Management Suites, Q4 2009."
* The report notes that, "Leveraging its 2007 acquisition of Stellent, Oracle provides an extensive, robust ECM suite."
* To achieve its position as a Leader, Oracle® Enterprise Content Management Suite was evaluated against 70 criteria in three categories: current offering, strategy and market presence.
About Oracle Enterprise Content Management Suite
* A component of Oracle Fusion Middleware, Oracle Enterprise Content Management Suite is a manageable, usable and hot-pluggable enterprise content management solution on a single platform that includes:
o Oracle Universal Content Management - a unified enterprise content management platform that enables organizations to leverage market-leading document management, Web content management, digital asset management, and records retention functionality to build and complement their business applications;
o Oracle Imaging and Process Management - an integrated imaging system that automates document routing and approvals and enables business applications, such as enterprise resource planning, human capital management and claims processing to automatically access and display imaged content;
o Oracle Universal Records Management - a scalable, 5015.2 Chapter 2 and Chapter 4 certified electronic and physical records management solution that enables application of records management policies and practices on content in remote repositories such as file systems, content management systems, and email archives.
Supporting Quote
* "The continuing growth of both structured and unstructured content presents complex information management challenges for organizations as they seek to reduce costs, increase productivity and minimize risk by aligning content with enterprise applications," said Andy MacMillan, vice president, Product Management, Oracle. "We believe our position as a Leader in this Forrester Wave is an acknowledgment of our commitment to providing a unified content management platform to address these challenges and support business applications."
Complete article published on http://money.cnn.com/news/newsfeeds/articles/marketwire/0565965.htm
* Oracle has been named a Leader in the November 2009 report, "The Forrester Wave: Enterprise Content Management Suites, Q4 2009."
* The report notes that, "Leveraging its 2007 acquisition of Stellent, Oracle provides an extensive, robust ECM suite."
* To achieve its position as a Leader, Oracle® Enterprise Content Management Suite was evaluated against 70 criteria in three categories: current offering, strategy and market presence.
About Oracle Enterprise Content Management Suite
* A component of Oracle Fusion Middleware, Oracle Enterprise Content Management Suite is a manageable, usable and hot-pluggable enterprise content management solution on a single platform that includes:
o Oracle Universal Content Management - a unified enterprise content management platform that enables organizations to leverage market-leading document management, Web content management, digital asset management, and records retention functionality to build and complement their business applications;
o Oracle Imaging and Process Management - an integrated imaging system that automates document routing and approvals and enables business applications, such as enterprise resource planning, human capital management and claims processing to automatically access and display imaged content;
o Oracle Universal Records Management - a scalable, 5015.2 Chapter 2 and Chapter 4 certified electronic and physical records management solution that enables application of records management policies and practices on content in remote repositories such as file systems, content management systems, and email archives.
Supporting Quote
* "The continuing growth of both structured and unstructured content presents complex information management challenges for organizations as they seek to reduce costs, increase productivity and minimize risk by aligning content with enterprise applications," said Andy MacMillan, vice president, Product Management, Oracle. "We believe our position as a Leader in this Forrester Wave is an acknowledgment of our commitment to providing a unified content management platform to address these challenges and support business applications."
Complete article published on http://money.cnn.com/news/newsfeeds/articles/marketwire/0565965.htm
Saturday, December 5, 2009
Three reasons to list CMIS in your Document Management RFP
First off let me state boldly and clearly CMIS is an important document management (a.k.a., ECM) standard, the most important standard. But if your world is solely one of HTML and CSS then you can stop reading right here...
CMIS (Content Management Interoperability Standard) was recently ratified by OASIS and is already appearing in many RFPs. Nevertheless, it is a little misunderstood by some, and at times gets overlooked or misplaced. So here are three concise and valid reasons for putting CMIS on your list of RFP requirements.
1) If you have legacy document repositories, add CMIS to your list of requirements.
Almost every large organization has a collection of legacy DM and ECM repositories, closing those down or migrating content out of them can be tortuous and expensive, sometimes near impossible. Building a CMIS interface and federating access and viewing (no matter how basic) may well be your best option.
2) If the system you buy has a CMIS API, then you go some way to avoiding vendor lock-in at a future point.
CMIS in and off itself cannot resolve all the issues of vendor lock tricks, but its a great step in the right direction.
3) (And don't underestimate the value of this one) You demonstrate to the vendors on your shortlist your intentions and industry savvy.
When a vendor sees a specification or standard such as CMIS or XAM on an RFP they know you have done your homework, they know you are aware that committing to a vendors proprietary system can be difficult and costly, and that you intend to do what you can to mitigate against that risk.
Let's be clear about this, CMIS is important for the sole fact that it is simple (today) and should actually work. It does have the support of all the major vendors in the sector, but their enthusiasm can wane at the drop of a hat. Particularly as CMIS is a standard that empowers buyers and users of the technology, but not the vendors so much -- so the only way to ensure its success is for buyers to demand compliance from product vendors.
We work with buyers and users of document management and ECM technology every day. We help them construct RFPs, we shortlist and hand-hold our advisory clients and subscribers all the way from initial strategy through to the conclusion of the selection process. Our world is not one of expensive dinners at the vendors' expense and optimistic market forecasting. It is a world spent at the coalface. The global organizations we are working with are dealing with the dull and grinding issues that relate to legacy, integration, migration, and implementation. For them, CMIS is no silver bullet, but it's far better than nothing. And nothing is exactly what we had prior to CMIS.
Above article published on http://www.cmswatch.com/Trends/1751-CMIS-and-your-RFP
CMIS (Content Management Interoperability Standard) was recently ratified by OASIS and is already appearing in many RFPs. Nevertheless, it is a little misunderstood by some, and at times gets overlooked or misplaced. So here are three concise and valid reasons for putting CMIS on your list of RFP requirements.
1) If you have legacy document repositories, add CMIS to your list of requirements.
Almost every large organization has a collection of legacy DM and ECM repositories, closing those down or migrating content out of them can be tortuous and expensive, sometimes near impossible. Building a CMIS interface and federating access and viewing (no matter how basic) may well be your best option.
2) If the system you buy has a CMIS API, then you go some way to avoiding vendor lock-in at a future point.
CMIS in and off itself cannot resolve all the issues of vendor lock tricks, but its a great step in the right direction.
3) (And don't underestimate the value of this one) You demonstrate to the vendors on your shortlist your intentions and industry savvy.
When a vendor sees a specification or standard such as CMIS or XAM on an RFP they know you have done your homework, they know you are aware that committing to a vendors proprietary system can be difficult and costly, and that you intend to do what you can to mitigate against that risk.
Let's be clear about this, CMIS is important for the sole fact that it is simple (today) and should actually work. It does have the support of all the major vendors in the sector, but their enthusiasm can wane at the drop of a hat. Particularly as CMIS is a standard that empowers buyers and users of the technology, but not the vendors so much -- so the only way to ensure its success is for buyers to demand compliance from product vendors.
We work with buyers and users of document management and ECM technology every day. We help them construct RFPs, we shortlist and hand-hold our advisory clients and subscribers all the way from initial strategy through to the conclusion of the selection process. Our world is not one of expensive dinners at the vendors' expense and optimistic market forecasting. It is a world spent at the coalface. The global organizations we are working with are dealing with the dull and grinding issues that relate to legacy, integration, migration, and implementation. For them, CMIS is no silver bullet, but it's far better than nothing. And nothing is exactly what we had prior to CMIS.
Above article published on http://www.cmswatch.com/Trends/1751-CMIS-and-your-RFP
Wednesday, December 2, 2009
Good news for content management vendors: IDC
Many enterprises in the Asia Pacific intend to invest more in document management software, according to Research house IDC, which is good news for content management software vendors.
Many enterprises in the Asia Pacific intend to invest more in document management software, according to Research house IDC, which is good news for content management software vendors.
IDC has released the findings of its research in a report entitled "Asia/Pacific (excluding Japan) content management pulse check, adoption drivers, and barriers in 2009: what are buyers prioritizing?"
The research - conducted in the first half of 2009 - found that record management software is the next priority for APEJ enterprises among all other content management (CM) software.
Ridhi Sawhney, market analyst of Asia/Pacific software research at IDC noted that the most important function for CM software is to manage content published on the Web.
The research firm expects CM market in the APEJ region to grow steadily at a five-year compound annual growth rate (CAGR) of 7.42 per cent. At this rate, this market will reach US$ 308.42 million by 2013.
A bright CM future
The future looks good for most respondents as they intend to increase their investment on CM software currently deployed. Both India and the People's Republic of China are currently using maximum records and document management amongst the countries surveyed. Enterprises in these nations intend to increase their spending in the next 18 months, said IDC.
The top slot for this market is taken by IBM, EMC, HP, Oracle and Interwoven. Collectively, these five vendors represent approximately 58 per cent of the CM market in the APEJ region.
Although this market is currently ruled by US based companies, local vendors, like Newgen Software and Cyberdime, are catching up fast and are counted among the top 10 players in the region.
IDC says information that has to be managed is increasing each day and is accompanied by mounting regulatory pressure. The situation has further been complicated with disparate applications with isolated data repositories, and IT managers must seek ways to deal with the situation.
Sawhney said these factors have driven the demand for content management software. Legacy businesses and developing countries require these types of applications as organizations strive to transition from manual overlay systems to automated systems.
More investment in coming months
Records management is used for regulatory requirements and business processes while Web CM is used for various purposes such as enhancing and reinforcing brand and building customer loyalty. Web CM also helps in the acceleration of delivery of new products and services and creation of competitive advantage.
IDC is a global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets
Originally published on http://news.idg.no/cw/art.cfm?id=46922D94-1A64-6A71-CE5EBB3A8D0340CB
Many enterprises in the Asia Pacific intend to invest more in document management software, according to Research house IDC, which is good news for content management software vendors.
IDC has released the findings of its research in a report entitled "Asia/Pacific (excluding Japan) content management pulse check, adoption drivers, and barriers in 2009: what are buyers prioritizing?"
The research - conducted in the first half of 2009 - found that record management software is the next priority for APEJ enterprises among all other content management (CM) software.
Ridhi Sawhney, market analyst of Asia/Pacific software research at IDC noted that the most important function for CM software is to manage content published on the Web.
The research firm expects CM market in the APEJ region to grow steadily at a five-year compound annual growth rate (CAGR) of 7.42 per cent. At this rate, this market will reach US$ 308.42 million by 2013.
A bright CM future
The future looks good for most respondents as they intend to increase their investment on CM software currently deployed. Both India and the People's Republic of China are currently using maximum records and document management amongst the countries surveyed. Enterprises in these nations intend to increase their spending in the next 18 months, said IDC.
The top slot for this market is taken by IBM, EMC, HP, Oracle and Interwoven. Collectively, these five vendors represent approximately 58 per cent of the CM market in the APEJ region.
Although this market is currently ruled by US based companies, local vendors, like Newgen Software and Cyberdime, are catching up fast and are counted among the top 10 players in the region.
IDC says information that has to be managed is increasing each day and is accompanied by mounting regulatory pressure. The situation has further been complicated with disparate applications with isolated data repositories, and IT managers must seek ways to deal with the situation.
Sawhney said these factors have driven the demand for content management software. Legacy businesses and developing countries require these types of applications as organizations strive to transition from manual overlay systems to automated systems.
More investment in coming months
Records management is used for regulatory requirements and business processes while Web CM is used for various purposes such as enhancing and reinforcing brand and building customer loyalty. Web CM also helps in the acceleration of delivery of new products and services and creation of competitive advantage.
IDC is a global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets
Originally published on http://news.idg.no/cw/art.cfm?id=46922D94-1A64-6A71-CE5EBB3A8D0340CB
Subscribe to:
Posts (Atom)